Refund Policy
Refund and Return Policy of Inéalondon
At Inéalondon, we aim to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum customer satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered by this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for covering the shipping costs of returns. Inéalondon does not reimburse return shipping expenses and is not liable for any costs incurred during the return process. Please refer to our Terms and Conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns reported after this period will not be accepted. Please respect this deadline to remain eligible for a return.
Exchange of Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure that you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing faults, it may be returned for a full refund or replacement, depending on your preference.
Return Procedure
To initiate a return, please send an email to info@Inealondon.com Once your return request has been approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns submitted without a completed return form cannot be processed. Please make sure to include this form with your return to ensure smooth and correct handling of your request.
Conclusion
Inéalondon is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we can guarantee that all returns are handled efficiently and fairly.
For any questions or comments, please contact our customer service team at info@Inealondon.com